Can I cancel my order?
You can cancel your order without incurring any costs! You must cancel your order before it ships.

I entered an incorrect address, what should I do now?
If you entered an incorrect address, wait for the order confirmation email. Once you have verified that the address provided is incorrect, please notify us by email at info@marsdesigns.store . If the address provided is incorrect, we can change it within 24 hours. No refund will be given after 24 hours.

How Secure is My Personal Information? 
Your privacy and security are paramount to us. We use industry-standard encryption and secure processing for all transactions.

Can I Track My Order? 
Absolutely! Once your order is shipped, we'll send you a tracking number so you can keep an eye on its journey.

Do You Ship Internationally?
Yes, we ship worldwide! Shipping rates and times will vary based on your location.

What is Your Return Policy?
If the product is faulty or not ad described, instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability as every return has a carbon footprint.To be eligible for a full refund, please send us a picture of the item to info@marsdesigns.store
After that, you can either keep the item, or you might want to donate it.

How Do I Choose the Right Size? 
Each product page includes a size chart with detailed measurements. Please refer to these charts to ensure the best fit for you and your loved ones.

How Do I Care for My Tees?
To keep your matching tees looking great, we recommend washing them inside out in cold water, without bleach, and tumble drying on low. Avoid ironing the print area directly. 

Are the Jewelry Pieces Genuine Sterling Silver? 
Yes, all our jewelry pieces are made from high-quality sterling silver. You'll find care instructions included with each piece to help you keep it shining bright.

Why Might Items from the Same Order Arrive in Separate Packages?
At Mar's Designs, we strive to deliver your purchases in the most efficient and timely manner. Since our collection includes both  apparel and jewelry, items from the same order may be shipped from different locations.

I have a question that hasn't been answered. Can you please help me?
Why, surely! We are here for you! Please email us at info@marsdesigns.store and we'll be happy to help.

We receive a large number of emails. If you would like a quick response please include your order number and detail the problem, thank you.

Important Note:

Please be advised that in the event of a delayed order or any errors, we kindly request that you refrain from initiating a dispute via Paypal or your bank. Engaging in such disputes may significantly impede the refund process. Instead, we encourage you to promptly contact our dedicated customer support team. Rest assured, any issues you encounter will be promptly addressed within 24 hours. We sincerely appreciate your cooperation and understanding.

Contact Information:

Our esteemed "Customer Service" department operates six days a week, excluding Sundays. Please allow for a 24 to 48-hour response time from our team. Should you have any inquiries or requests, please do not hesitate to reach out to us by sending a message.

(Please remember to check your SPAM/JUNK folder if you have not received our email(s). We greatly appreciate your assistance in this matter.)

Thank you for choosing Mar's Designs for your matching apparel and sterling silver jewelry needs. Happy shopping! 🛍️💖